CuteFTP v4 User’s GuideDRAG-DROP OPERATIONS CONFIRMATION. Select this box to direct CuteFTP to prompt you for confirmation when you drag and drop files. DISCONNECT DURING TRANSFER CONFIRMATION. Select this box to direct CuteFTP to issue a warning message when you try to disconnect during a transfer. MISSING PERMISSIONS. Select this box to direct CuteFTP to issue a prompt when your server does not allow the operation you are attempting to perform. CAN’T CONNECT TO SERVER. Select this box to direct CuteFTP to issue a prompt with help functions available for connection problems. FILE UNAVAILABLE. Select to enable warnings when upload/download ratios are violated.TroubleshootingConnection ProblemsListed below are possible connection problems and solutions.CUTEFTP CAN’T CONNECT TO THE SERVER / “CANNOT RESOLVE HOST NAME”Make sure that you are connected to the Internet before you launch CuteFTP. Select File/Site Manager and verify the host address. Your Web/FTP Hosting Service can give you this information. Select File/Site Manager and verify the User ID. Your Web/FTP Hosting Service can give you this information. Select File/Site Manager and reenter the password. If it will still not connect, verify the password with Web/FTP Hosting Service. Try t o connect using theConnection Wizard found on the Menu Bar under File/Connection Wizard. The Wizard will prompt youfor all necessary information which you will type in as you progress through the screens.“CANNOT RESOLVE HOST NAME” ERROR FOR ANY SITE.You may need a 32-bit Winsock (e.g. Remote Access under NT, o r Dial-Up Networking under Win95). Many third-party Winsock products, including Trumpet, are 16-bit.FILES WON’T UPLOAD OR YOU GET A ‘PERMISSION DENIED’ RESPONSE FROM THE SERVER.Your permissions may need to be reset. Call your web hosting server administrator. The file may no longer exist. Look for the file on the server side of CuteFTP after you connect to the site.INSUFFICIENT CREDIT FOR DOWNLOAD—UPLOAD FIRST.The error message ‘Insufficient credit for download – upload first’ is issued from a ratio site. Refer to the index or text file on that site for instructions on uploading to their server.Many FTP sites are run as ‘ratio sites.’ Operating under a type of file trading system, these sites do not allow you to download a file until you have uploaded a file or files. Credits are issued for the uploaded files, which in turn enables downloading from the site. See Cute MP3/File Finder for more information.Use the queue feature of CuteFTP to make uploading to ratio sites easier and eliminate problems with downloading files. Add some of your files in the queue and upload them upon connecting to the ratio site. Consult the administrator of the ratio site if you have any problems with the uploading process or receiving credits.Frequently Asked QuestionsQ) MY IMAGES ARE UPLOADED, BUT ARE NOT DISPLAYED IN MY BROWSER.A) Any of the following may be causing your problem.The image files were not uploaded to the server: Open CuteFTP, locate the image files in the left window and upload them to the server. G o back to your browser and click the reload or refresh button. The images should now be displayed.The image files are located on the server along with the html files, yet no images show in the browser: When you created your web page, you set up a path for the server to look for the image as well as the exact file name of the image (in your html source code). Check all paths and file names to make sure the images are in the correct place and that the file name is correct, including letter case.23
