CuteFTP v4 User’s GuideFor example, the web page calls an image in the method <IMG SRC=”my_image.gif”>, which is a common html tag that calls an image. To see the html source code and all of its tags in Microsoft Explorer or Netscape, click View Source from the Menu Bar in the browser.Now, when I look at the file I uploaded to the server, I notice that I named it MY_IMAGE.GIF. It’s upper case so the web page refers to a non-existent image file. You need to either fix the html code to read in upper case: <IMG SRC=”MY_IMAGE.GIF”> or rename the file on the server to lower case <IMG SRC=”my_image.gif”> to coordinate with the html page.The spelling and case are an exact match yet your browser still doesn’t show the images. The html source has a tag like this: <IMG SRC=”file://c/Web_editor\Html\Graphics\my_image.gif”>. You check CuteFTP and on the server side you see your image file there named my_image.gif. When you created your web page, the editor located the images on your hard drive—in this case, in the C:\Web_editor\Html\Graphics subdirectory. However, when you uploaded the images to the server, that reference (file://c/Web_editor\Html\Graphics) i s n o longer a valid location for that image file. Assuming that you uploaded that image to your virtual root directory on the server, the <IMG SRC> tag needs to point to that location: <IMG SRC=”my_image.gif”> or <IMG SRC=”/my_image.gif”>. You need to modify your html file to point to the right place.If your html file can’t find the image in the virtual root, the file may not actually be there. For example, you uploaded your images to a subdirectory of the virtual root drive called Graphics and the html IMG tag looks like this: <IMG SRC=”my_image.gif”> Your html file is looking to the virtual root (or /) and doesn’t see my_image.gif there. To correct this, your IMG tag needs to read <IMG SRC=”/Graphics/my_image.gif”>Q) MY WEB PAGES ARE NOT SHOWING UP CORRECTLY, OR NOT AT ALL.A) The most common beginner mistake is with the main page, also called the Index. When you type in your URL or web page address, the server automatically looks for a file in your virtual root directory called index.html, default.html or index.htm. Make sure that your main web page is in one of these formats. If you are not sure which format you are supposed to use, contact your web hosting provider for assistance. If you did upload the file as index.html (preferably in lower case) to your virtual root, and you still do not see anything in your browser, something else could be causing the problem. Sometimes a subdirectory is created beneath your virtual root called Public_html by your ISP or service administrator. You can see this directory in CuteFTP’s right window when you log into the server. I f this is the case, store your main web page (index.html) i n that folder rather then in the root.For additional help with HTML try these URLs:http://www.htmlgoodies.com/tutors/basics.html http://www.zdu.comQ) I CAN CONNECT AND TRANSFER FILES, BUT THE TRANSFER RATE IS NOT SATISFACTORY. ALSO, SOMETIMES IT STARTS TO TRANSFER AT ONE SPEED,WHICH DECREASES AS THE TRANSFER PROGRESSES. EXAMPLE: STARTS AT 2.5KB/S THEN EVENTUALLY DEGRADES TO 1.5KB/S.A) If the connection to your FTP server is slow, i t may be due to high traffic or you may have a bad connection to your ISP. Try to reconnect.Q) I CONNECT TO THE SITE, BUT DON’T SEE ANY FILES OR DIRECTORIES LISTED. WHY?A) There are a few possible fixes for this problem.Open CuteFTP and click on Edit Site (the site you are having problems with) in the Site Manager. Then click on the Advanced tab and make sure Resolve Links is unchecked. In the Edit Site screen, make sure that you do not have anything typed in the Remote Directory Filter. In some cases you will need to change the Host Type in the Edit Site screen to match the type of FTP server you are connecting to. We suggest you try all of these host types before you call tech support. If nothing else is working and you need to see your files, there is a temporary fix that you can set. In the Edit Site/Advanced Tabscreen, check the Simple Dir Listing box.Q) HOW CAN I SELECT MULTIPLE FILES FOR UPLOAD/DOWNLOAD?A) Hold down the Control or Shift keys while clicking on the file(s).Q) I CAN’T CONFIGURE CUTEFTP TO GO THROUGH MY FIREWALL.A) Ask you server administrator if the firewall supports FTP Proxy protocol. If yes, then:24
