CuteFTP v4 User’s GuideA) Make sure that you are really uploading a different file. You could have more than one test.html on your hard drive and you are uploading the old one instead of the new (modified) one. Also, verify the file name, and compare it to the URL in your browser. Verify you are uploading it to the correct directory as well.Q) IS CUTEFTP CHANGING MY LOGIN PASSWORD?A) CuteFTP does not change the password that you type in. The program displays asterisks when you enter your password to prevent onlookers from reading your password off the screen.Q) HOW DO I MAKE CUTEFTP MY DEFAULT FTP BROWSER? I WANT TO BE ABLE TO LAUNCH CUTEFTP FROM THE COMMAND LINE!A) CuteFTP can run from the command line. To associate CuteFTP with the URL-File Transfer Protocol type in Windows File Association Manager, go to My Computer. Click on View then Options. Click on File Types, g o t o the file type called URL:File Transfer Protocol and click on Edit. Highlight Open and choose Edit. Click on Browse and find the CuteFTP executable and double click on it. The name of the executable is called CutFTP32.exe. Make sure that USE DDE is unchecked and press OK.Now, all we have to do is go to Start, Run, and type the FTP address you wish to connect to, i.e. ftp.cuteftp.com. Hit Enter and CuteFTP should come up and connect to that site. You can connect to any FTP host address you want to. If you want to connect to a password-protected FTP site, use the following syntax: ftp://user:pass@ftp.hostaddress.com.Q) CUTEFTP COMES UP EVERY TIME I START MY COMPUTER!A) Right-click with your mouse button on your Task Bar (the long bar that has the Start button on it). Do not right-click on the start button. Now, choose Properties and click on Start Menu Programs and then Advanced. This will open Explorer. You should see a Programs directory on the right-hand side. Click there, then click the Startup directory. Delete anything in the startup directory that has to do with CuteFTP.Q) HOW DO I SET UP CUTEFTP TO GO THROUGH MICROSOFT PROXY SERVER?A) Go to the Firewall section of the Edit/Settings window. The IP address should be the IP address of the Proxy server. If you are unsure, contact your administrator. Next, select PASV mode. Leave Enable Firewall Access unchecked for now. (If you cannot connect after this, place the check there and try again).Proxy server settings: Make sure you have permissions set up for the users (if Access Control is implemented). Verify that MSProxy Client is installed on respective PC’s.For MSProxy settings help, please visit http://proxyfaq.networkgods.com.Q) HOW SHOULD I LOG ON TO MY FTP SITE?A) There are two ways to log on to an FTP site. The first way is anonymous, without user ID or password. If connecting anonymously to a site, leave the user ID and password fields blank and check the anonymous button. If you want to connect to a site your ISP (Internet Service Provider) or Web Hosting Service has provided for you, you will need to use the host address, User ID, and password that they provide for you.Q) AUTO UPDATE DOESN’T WORK!There are a few reasons the Auto Update feature may fail to work: many users trying to download an update, server is inactive/down or CuteFTP cannot find an active internet connection. Keep trying; eventually the update will succeed.Technical Support and ServicesFor the most up-to-date and accurate assistance with problems you might have using CuteFTP, refer to CuteFTP’s Help file or our Web page at: http://www.globalscape.com.If you cannot find the answers to your questions, contact us at support@globalscape.com, or call us at +1 210 308 8267 Monday through Friday between 8 a.m. and 6 p.m. CST.GlobalSCAPE World Wide Web: www.globalscape.com GlobalSCAPE technical support e-mail: support@globalscape.com GlobalSCAPE technical support phone: +1 210 308 8267 8-6 M-F CST GlobalSCAPE sales and upgrade e-mail: sales@globalscape.com GlobalSCAPE sales and upgrade phone: +1 800 290 5054 8-6 M-F CST26
